Terms & Conditions

This page sets out the Faith & Brown Website (the “Website”) terms & conditions (“T&C’s”). These T&C’s apply to the use and access of the Website and for any orders made from the Website. By accessing this Website and/or placing an order you agree to be bound by these T&C’s.

1 INFORMATION ABOUT FAITH & BROWN

The Faith & Brown Website is operated by Vicki Brown as a sole trader.

2 GLOSSARY

To make our T&C’s easier to read, we have defined some points below. This section explains what these defined terms mean:

“Cookies” means small text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer;

“Product” means a Faith & Brown product displayed for sale on the website;

“Product Description” means the part of the Website, which set out certain features, and characteristics of the Product. It is important to understand that in relation to semi-precious stones and pearls that they are a natural product and therefore all items are not necessarily identical to the images shown on the Website;

“Personal Information” means the details provided by you on registration;

“Privacy Policy” means the policy around use of your data on or connected to our website;

“Users” means you the users of the Website;

“We/us” means International Bullion & Metal Brokers (London) Limited (trading as Faith & Brown).

3 REGISTRATION AND DATA PROTECTION

Any Personal Information you provide when you register as a customer on our Website must be true and accurate. You agree not to impersonate any other person or to use a false name. If you wish to purchase Products on our Website you must provide us with the correct information required and specified by us. By placing an order with us, you agree and understand that we may store and process your personal data. We fully respect the privacy of our customers who access and use our Website. For details on the manner in which we use Cookies, the type of information we collect and how we use your information please see our Privacy Policy.

4 INTELLECTUAL PROPERTY

We take care in the innovative design and manufacture of all Products. We take protection of our intellectual property very seriously. The “Faith & Brown” trademark and all other trademarks, brand and other names, photographs, logos, designs, copyrights and patents (“Intellectual Property”) used by us, whether registered or not, remain our exclusive property. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our prior written agreement is strictly prohibited.

5 PURCHASING FROM THE WEBSITE

Placing an order

When you send an order to us through the Website for any of our Products, your order represents an offer to us to purchase those Products selected. We shall not be obliged to accept your order. If we do, your order may be accepted by us when your credit or debit card is debited or other payment method is cleared and an email is correctly sent by us confirming the order and stating that we have accepted the order to the e-mail address you supplied to us with the order (please note that it is your responsibility to verify that your e-mail mailbox is in proper working order and is able to receive incoming communications).

Prices, Payment and Availability

All prices and charges on the Website are shown in UK pounds sterling, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process. Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. The Website contains a large number of Products and it is possible that, despite our attention to detail, some of the products listed on the Website may be incorrectly priced. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a pricing mistake.

Delivery

Delivery will be made to the address provided by you.

Returns

Our returns policy is 28 days from when the Product was delivered. Please note that earrings cannot be returned unless faulty, for reasons of hygiene. Products which may be returned must be new and unused (this means: there are no marks or evidence of wear on the Products, the tags/swing tickets must not have been removed, and the item must be returned in its original pouch/packaging. We do not sell used Products and will not accept any Product back with any indication that it was used. In such cases, the products will be returned to the purchaser. We not responsible for any item that is not returned in the manner set out in these T&C’s.

How to return

Once you have placed an order, we are unable to change or amend it as it will have already gone through our system for processing. If you exercise your right of cancellation after the item has been delivered to you, please replace the item securely in its original packaging and return it to us with any dispatch documents and original labelling to the following PO Box address:

PO BOX 64378
LONDON
EC1P 1NE

A refund will be made to the card used when placing your original order and will be for the full amount of the Product purchased – it is important that you return the Products promptly so that we can carry out the refund – we will endeavour for this to be within 7 working days of receipt. During Sale periods refunds can take 10-12 working days. Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

Items purchased from third parties cannot be returned to us.

6 SALE – PRICE MATCH

We cannot agree to price match items that have subsequently gone down in price after the purchase was made online. When purchasing an item in the Sale, there is always the possibility it could be subject to further mark downs, and we are unable to refund the price difference.